Frequently Asked Questions

Our head office is located at 1282 Archibald Street, Winnipeg, Manitoba R2J 0Z3. We can be contacted by phone at 204-222-2422 or by email at r[email protected]

Our 190 Smith office is located at 2B-190 Smith Street, Winnipeg, Manitoba, R3C 1J8. The office hours at 190 Smith Street are as follows: Monday to Friday from 10:00 am - 12:00 pm and 2:00 pm - 4:00 pm. We can be contacted by phone at 204-258-7000 or by email at [email protected]

Both of our offices are open Monday to Friday, 8:30 am – 4:00 pm.
Please know that our offices are closed on statutory Holidays. Should you have any questions, please call us prior to coming to our offices.

Yes, we have a secure mailbox located outside on the right-hand corner of our head office on 1274 Archibald Street. Additionally, our 190 Smith office has a secure mailbox located in the back hallway of the building. Please advise our security services at the front entrance as this mailbox is not accessible to the public.

Please contact our head office to inquire for this information. We can be reached at 204-222-2422 or by email at [email protected]

Thorwin Properties adheres to the Personal Information Protection and Electronic Documents Act (PIPEDA) and is committed to protecting the privacy rights of individuals and safeguarding the personal information under its control.

Your rent is due on the first day of each month.

The rate for an overdue payment fee is set up by regulation. Our late fee is $10.00 for being late and $2.00 a day after that until the rent is paid in full, to a maximum of $100.00.
Example: October 2, 2020: Late fee = $12.00
October 3, 2020: Late fee = $14.00 | October 4, 2020: Late fee = $16.00

Our Resident Portal Services provide a convenient and accessible way to manage your payment needs from anywhere.

Please contact our Resident Portal Service Help Desk. We are available for assistance Monday to Friday from 8 am to 4 pm. We can be reached by phone at 204-222-2422 or by email at [email protected]

Once you have made your payment through our Resident Portal Service, the payment will display under "pending activity". Then, will post on your account with Thorwin Properties the day you made the payment. Please note that these transactions will take 2-3 business days to be withdrawn from your bank account.

Yes, a confirmation email will be sent to your email address to notify you that your payment has been confirmed. Please note that this confirmation email does not mean that the funds have been cleared from your bank account. You will be notified if there are any issues with your payment.

No, this does not affect the date you have made payment. Once you have submitted your payment, it will appear on your Thorwin Properties financial ledger the day you made the payment. The Resident Portal Service ensures that all payments are updated in real-time.

Yes, all our buildings are pet friendly. A pet registration form must be submitted and is subject to approval by the Property Manager prior to bringing your pet onto the property. A PDF version of the pet registration form can be emailed to you upon request. Residents may have a fish tank/bowl of up to a maximum of 5 gallons (20 litres). You can also see the full details of our pet policy by visiting thorwin.ca/ourpetpolicy.aspx

You can conveniently submit your rental application online through our website at Thorwin.ca.

If the online application has been filled out correctly, and we received all the necessary documents required, it will take up to 48 hours. Please know that incomplete applications will delay the response time.